Refund policy

Services

Design and development work is custom-made for one client and cannot be resold, so deposits become non-refundable once work has started. If you cancel a project midway you are billed for the work completed to that point and we hand over everything produced so far.

If we have not started, your deposit is refunded in full.

Monthly plans

Care plans, booking-app plans and growth retainers can be cancelled at any time before the next billing date. Cancelling stops future payments. We do not refund part-months, because the work for that month has usually already been done.

Advertising spend

Advertising budget is paid by you directly to Meta, Google or the relevant platform, and never passes through us. We cannot refund platform spend.

Prints

Prints are produced to order, so we cannot accept returns simply because you changed your mind. If a print arrives damaged, defective or is not what you ordered, tell us within 14 days of delivery with a photograph and we will replace it or refund it in full, including return shipping.

This does not affect your rights under the Consumer Protection Act 68 of 2008.

How to raise it

Email keagan@funlifemedia.co with your order number or project name and what went wrong. We respond within one working day.